Who you're dealing with
The short version
Lemonade Insure is the brand and the technology. The regulated financial services — quoting, arranging cover, policy administration and claims — are rendered by Westwood Insurance Brokers (Pty) Ltd, an authorised financial services provider (FSP 16726), a South African short-term insurance brokerage established long before this website.
Full disclosure
Lemonade Insure is a brand of Lemonade Insure (Pty) Ltd, a technology and marketing company. Lemonade Insure (Pty) Ltd is not a financial services provider and does not provide advice. Financial services on this platform are rendered by Westwood Insurance Brokers (Pty) Ltd, an authorised financial services provider (FSP 16726). Policies are underwritten by the licensed non-life insurer named in your policy documents. Lemonade Insure (Pty) Ltd and Westwood Insurance Brokers (Pty) Ltd are related companies under common ownership, and Lemonade Insure (Pty) Ltd is remunerated by Westwood Insurance Brokers (Pty) Ltd for technology and marketing services.
The insurer underwriting your policy is always named in your quote and policy schedule. When you transact on this platform, the website acts as the financial-services channel of Westwood Insurance Brokers (Pty) Ltd.
No advice
Nothing on this platform is financial advice. We present product information and quotes calculated at published rates — subject to underwriting and insurer approval; you choose. If you need advice on what cover suits your circumstances, speak to a licensed adviser.
Complaints
Unhappy with anything? Email complaints@wwib.co.za and we'll follow Westwood Insurance Brokers (Pty) Ltd's complaints process. If we can't resolve it, you may approach the FAIS Ombud (www.faisombud.co.za) or the Ombudsman for Short-Term Insurance (www.osti.co.za) — both free to consumers.
Your information
Personal information captured here is processed for quoting, policy administration and claims, with Westwood Insurance Brokers (Pty) Ltd as the responsible party under POPIA and Lemonade Insure (Pty) Ltd operating the platform on its behalf. Data is hosted in South Africa.