Contact usTalk to a person
Real people at Westwood Insurance Brokers, the broker behind Lemonade Insure, answer. WhatsApp us, write to us, or ask us to phone you: whatever’s easiest.
Monday to Friday, 08:00 to 16:30, excluding public holidays
Send us a message
Ask to be phoned, ask a question, or tell us what went wrong. You’ll get a reference straight away, and an email with it if you give us your address.
WhatsApp us
The menu answers any time. A person replies Monday to Friday, 08:00 to 16:30.
- Get your policy documents
- See your policy details
- Report a claim and follow it
- Talk to a person, in office hours
Getting a quote or changing your cover happens here on the site, where you see the price first.
Emergency? Any hour
Broken down, in an accident, a burst geyser: call Lemonade Assist on 0861 007 945, day or night (if it’s on your policy). What to do at the scene.
- Anything at all (a person answers)
- hello@lemonadeinsure.co.za
- Premiums and debit orders
- accounts@lemonadeinsure.co.za
Phone
Westwood Insurance Brokers (Pty) Ltd on 031 336 9400, Monday to Friday, 08:00 to 16:30. Or choose “Call me back” on the form and we’ll phone you.
Complaints
Unhappy with anything? Choose “A complaint” on the form, or email complaints@lemonadeinsure.co.za. It reaches Westwood Insurance Brokers (Pty) Ltd’s complaints desk (complaints@wwib.co.za), which follows its complaints process.
If it can’t be resolved, you may approach the FAIS Ombud about the way you were dealt with, or the NFO about a decision by the insurer. Both are free: details on our legal page.