About Lemonade InsureA modern front door to a proper brokerage.
Lemonade Insure is a South African website where you quote, buy and manage short-term insurance from your phone. The brand and the platform belong to Lemonade (Pty) Ltd, a technology and marketing company. Behind the screen is Westwood Insurance Brokers, an independent Durban brokerage with roots going back to 1974, and New National Assurance Company, the insurer on every policy.
Who does what
Lemonade (Pty) Ltd
Lemonade Insure: the brand and the technology
We build and run this platform and tell people about it. Westwood's staff use our software to administer your cover. We are not a financial services provider and we don't give advice.
Westwood Insurance Brokers (Pty) Ltd
The broker · FSP 16726
An authorised financial services provider that quotes, arranges your cover, administers your policy and handles your claims, and pays claims on behalf of the insurer. Westwood's people are the people you deal with.
New National Assurance Company Limited
The insurer · FSP 2603
A licensed non-life insurer. Every policy sold here is underwritten by New National, and Westwood pays claims on its behalf.
How we work
You do the easy parts
Quote, accept, add a car, download your schedule, start a claim: all online, whenever suits you.
People handle the judgement calls
Unusual risks, large sums and every claim go to Westwood's staff. You'll never be stuck talking to a bot.
Straight pricing, no advice
Your price is calculated instantly at broker-negotiated rates, subject to underwriting and insurer approval. We show you what's covered and what it costs. You choose.
Independent, and paid to stay that way
Lemonade (Pty) Ltd, the company behind Lemonade Insure, and Westwood are separately owned companies. Westwood pays Lemonade (Pty) Ltd fixed fees for technology and marketing. Lemonade (Pty) Ltd earns no commission and no share of your premium, so nothing about your price depends on what we are paid.
Questions about who we are
- Is Lemonade Insure connected with Lemonade, Inc. or lemonade.com?
- No. Lemonade Insure is a South African brand of Lemonade (Pty) Ltd, a company registered in South Africa. It is not part of, and has no connection with, Lemonade, Inc. in the United States or its website lemonade.com. Your cover is arranged by Westwood Insurance Brokers (FSP 16726) and underwritten by New National Assurance (FSP 2603).
- Where is Lemonade Insure based?
- In KwaZulu-Natal. Lemonade (Pty) Ltd is at Unit 7, Santoni House, 7 Sinembe Crescent, Sinembe Business Park, La Lucia Ridge, 4019, the same building as Westwood.
What we cover
Personal cover for your everyday life, each one priced on the spot.
Find us
Westwood Insurance Brokers (Pty) Ltd looks after every client on this platform.
- 7 Santoni House, 7 Sinembe Crescent, Sinembe Office Park, La Lucia Ridge, 4019
- 031 336 9400 · Claims: claims@lemonadeinsure.co.za
- Monday to Friday, 08:00 to 16:30, excluding public holidays
- Lemonade Insure on Instagram: @lemonadeinsureza
Complaints, statutory disclosures and how your information is handled are on the Legal & disclosures page.