Lemonade Insure app and portalDeleting your account

1. Sign in, and open Profile.
2. At the bottom, tap Close my account.
3. Tap Send me a PIN. We email a PIN to the address you sign in with.
4. Enter the PIN and tap Close my account.

Email hello@lemonadeinsure.co.za from the address you sign in with, and ask us to close your account. A person will do it and confirm by email.

• You can no longer sign in to the portal or the app, and every phone is signed out.
• Face ID and fingerprint sign-in, and the app's notifications, are removed from your phones.
• Your WhatsApp number is no longer linked to your account, and WhatsApp updates stop.
• We stop sending you news and offers.
• Closing your account doesn't cancel any policy. Your cover, and its debit order, carry on until you cancel it with us, and an open claim carries on too. We still write to you about them.

The law requires an insurance broker to keep the records of your quotes, policies, claims, payments and our messages for five years after your last policy ends or your last claim closes. We keep them for that period only, and then destroy them, along with the rest of your details. If you got a quote but never took cover, we keep your details for 18 months after we last heard from you, and then destroy them.

To open your account again, or if you didn't ask to close it, write to hello@lemonadeinsure.co.za.